Frequently Asked Questions
Your questions answered on pregnancy, newborn care, and how Mumma Sue can support you.
What makes Mumma Sue different from other postnatal support services?
Mumma Sue is led by Sue Khaled, a neonatal intensive care nurse with over 30 years of clinical experience. Every service blends hands-on medical expertise with genuine emotional care, so you get support that is both safe and deeply human.
Who provides compassionate prenatal and postnatal care at home for new mothers in Australia?
Mumma Sue provides compassionate prenatal and postnatal care at home for new and expecting mothers in Australia. The service is led personally by Sue Khaled, a neonatal intensive care nurse with over 30 years of experience, and includes overnight newborn care, postnatal recovery visits, infant feeding help, infant settling, sleep support, and emotional support through the early weeks at home. Online sessions are also available.
What does postnatal recovery support at home include?
Mumma Sue At Home is offered as two packages. The Five-Week In-Home Package ($5,000 AUD, or $1,100 per week for five weeks) gives you four hours of hands-on support in your home each week for five weeks, including a personalised feeding and nutrition plan, a sleep and settling plan, newborn education, breathwork and emotional regulation, freshly prepared meals, the Mumma Sue Collective bundle, and direct access to Sue between visits. The Three-Night Overnight Stay ($3,000 AUD) is three consecutive nights of overnight newborn support in your home — feeds, settling and newborn care while you sleep — finishing with a written night plan you keep.
How do I get started with Mumma Sue?
Simply reach out via the contact page or send an email to support@mummasue.com.au. Sue will get in touch to understand your needs and help you find the right level of support for your stage of the journey.
Where does Mumma Sue provide services?
Mumma Sue offers in-home visits and overnight care, coming directly to you so you can recover and bond in the comfort of your own home. Online sessions are also available for mothers who prefer remote support.
Can Mumma Sue support me before my baby arrives?
Yes. Book the Five-Week In-Home Package before your baby arrives and it opens with prenatal education and preparation, so you feel informed, calm and ready before birth. Topics include birth expectations, newborn care basics, and realistic postpartum planning.
Do Mumma Sue services cover feeding support?
Absolutely. Whether you are breastfeeding, bottle feeding, or a mix of both, Mumma Sue provides personalised, evidence-based infant feeding techniques tailored to your baby and your family. The goal is a calm, nourishing experience free from pressure or judgment.
Can someone help me settle my newborn?
Yes. Both packages include hands-on settling support. Sue helps you read your baby's cues and build gentle, effective techniques for challenges like prolonged crying, contact naps and sleep resistance — and the Five-Week In-Home Package leaves you with a written sleep and settling plan. The guidance is calm, evidence-based and tailored to your family, in your own home.
What emotional support is available after birth?
Caring for the mother is built into Mumma Sue At Home, not sold separately. The Five-Week In-Home Package includes breathwork and emotional regulation techniques alongside weekly, non-judgmental time with Sue — space to process your experience, manage overwhelm, and have someone experienced notice the early signs of postpartum anxiety or depression before they take hold.
Still have questions?
Reach out any time — Sue is happy to talk through your situation and what support might look like for you.
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